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Shipping and Returns

Shipping and Returns

Shipping Policy:

All our plants are lovingly hand packaged to ensure safe delivery. We ship all orders within 7 business days of your purchase, and we're working every day to speed up our shipping systems! Contact us before you order if you have any special requests!  

We know any online purchase feels like a bit of a risk, and we want you to feel as safe and comfy with your purchase as you do lounging in your favorite pair of sweats. We do all we can to package our products carefully, but in the unlikely event that your plant or other product has been damaged during shipping, you can email us within 48 hrs of delivery with a photo of the damages to damages@piep.co to receive a new plant or store credit.

Plant Return Policy:

We hope you’ll love your new plant baby and get along better than two peas in a pod, but if you two just aren’t clicking or if your plant dies, we accept exchanges and returns for 30 days after your purchase. Email us at returns@piep.co to process your return.

Other Product Return Policy:

We are happy to process returns on 100% of your unused, undamaged purchases within 30 days of your original purchase. Please email us at returns@piep.co to process your return.

Where do we ship?

We currently ship within the contiguous US. Which basically means all the states except Alaska, Hawaii. We’d love to ship internationally, and we’re working on getting all the messy red tape that accompanies shipping plants to other countries worked out, so stay tuned!

Why does my plant look different from the plants in the photos?

We do our absolute best to provide only the healthiest, lushest, happiest plants to you, but since plants are living things (no, really!), each one is different and has its own little quirks, so there will always be some variation in size, shape, even color. If you feel that your plant arrived damaged, sick, or that we somehow sent you the wrong one, shoot us an email at returns@piep.co so we can get everything straightened out!

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