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About Us

Piep’s story began with a friendship. Which is the best way for all stories to begin, don’t you think? A lovely lady named Lisa texted her old friends, Leland and Mackenna, and asked if we knew where to find a Pilea Peperomioides, the quite aptly nicknamed Friendship Plant. Turns out, they were a bit tough to find. Which gave us a crazy idea: we love plants, we always have about a dozen or more random leaves propagating in miscellaneous containers, and we’re pretty hard working—that’s all you need to start a plant business, right?! Well that and a bunch of boring certificates and licenses…


Thus began a very wild, wonderful, plant-filled year. A year of trying all kinds of different propagation methods (ever heard of indirect somatic embryogenesis?), building our own greenhouse, learning more than we thought possible about fertilizer and sunlight and water, and having our first baby (human, not Pilea), all while managing our other business. Along the way, we fell in love with an amazing array of other houseplants, custom pots, gorgeous art, and a bunch of other fun stuff we decided we just had to sell as well. So here we are. A year and a bit later, finally ready to text Lisa again and proudly say, you can find the Friendship Plant here at PIEP (and of course, as the one who got us started on this path, she gets a lifetime supply for free).

 

Shipping and Returns

Shipping Policy:

All our plants are lovingly hand packaged to ensure safe delivery. Because we don’t want your precious new plant baby sitting in a shipping center over the weekend, we ship live plants on MONDAY only, unless you pay for express shipping, in which case, we ship MONDAY thru WEDNESDAY. All other products are shipped within 48 hours of receiving your order.

We know any online purchase feels like a bit of a risk, and we want you to feel as safe and comfy with your purchase as you do lounging in your favorite pair of sweats. We do all we can to package our products carefully, but in the unlikely event that your plant or other product has been damaged during shipping, you can email us within 48 hrs of delivery with a photo of the damages to damages@piep.co to receive a new plant or store credit.

 

Plant Return Policy:

We hope you’ll love your new plant baby and get along better than two peas in a pod, but if you two just aren’t clicking or if your plant dies, we accept exchanges and returns for 30 days after your purchase. Email us at returns@piep.co to process your return.

 

Other Product Return Policy:

We are happy to do returns on 100% of your unused, undamaged purchases within 30 days of your original purchase. Please email us at returns@piep.co to process your return.

 

Where do we ship?

We currently ship within the contiguous US. Which basically means all the states except Alaska, Hawaii. We’d love to ship internationally, and we’re working on getting all the messy red tape that accompanies shipping plants to other countries worked out, so stay tuned!

 

Why does my plant look different from the plants in the photos?

We do our absolute best to provide only the healthiest, lushest, happiest plants to you, but since plants are living things (no, really!), each one is different and has its own little quirks, so there will always be some variation in size, shape, even color. If you feel that your plant arrived damaged, sick, or that we somehow sent you the wrong one, shoot us an email at returns@piep.co so we can get everything straightened out!